Refund policy
Return & Refund Policy
We want you to be confident ordering from FRGD. If there is an issue with your order, please contact us at info@frgdsupplements.com and we’ll work with you to make it right.
Returns
Eligible items may be returned within 30 days of delivery.
Before returning any item, please contact us at info@frgdsupplements.com. Returns sent without prior authorization may not be accepted.
To be eligible for a return, the item must meet the requirements listed below.
Supplements
Supplements may be returned within 30 days of delivery only if they are:
- Unopened
- Unused
- Factory sealed
- In their original condition
For health and safety reasons, opened supplements cannot be returned or refunded unless the product arrived damaged, defective, incorrect, or there is another verified issue with the order.
Apparel & Accessories
Apparel and accessories that are not made-to-order or personalized may be eligible for return within 30 days of delivery if they are unworn, unwashed, unused, and in their original condition.
Some FRGD apparel and accessories are produced on demand specifically for your order. Made-to-order, personalized, or custom-produced items are not eligible for return or exchange due to buyer's remorse, incorrect size selection, or color selection.
Please review product descriptions and sizing information carefully before placing your order.
If an apparel item arrives damaged, defective, misprinted, or incorrect, please contact us and we will evaluate the issue and make it right.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, misprinted, or different from what you ordered, contact us as soon as possible at info@frgdsupplements.com.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the problem
Once reviewed, we may provide a replacement, refund, or other appropriate resolution.
Exchanges
We do not guarantee direct exchanges.
If an eligible item needs to be returned for a different product or size, please contact us first. If the return is approved, you may place a separate order for the replacement item.
Made-to-order apparel is not eligible for size exchanges unless the item received was incorrect or defective.
Non-Returnable Items
We do not accept returns on:
- Opened or used supplements
- Made-to-order or personalized products, except for defects or fulfillment errors
- Gift cards
- Items marked final sale
Return Shipping
Customers are responsible for return shipping costs for standard approved returns unless the return is due to an error by FRGD or an item that arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable unless the return resulted from an error on our part.
Do not send a return until you have contacted us and received return instructions.
Refunds
We will notify you after your return has been received and inspected.
If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval.
Your bank or credit card company may require additional time to post the refund to your account.
Questions
For questions about returns, refunds, damaged products, or your order, contact: